Newsletter Signup

twl newsletter

Operating under the COVID-19 Traffic Light Framework

Our priority is to maintain a high standard of service and customer support across all settings in the government’s traffic light framework - while keeping staff, customers, and suppliers safe. 

 

What to expect when you visit our sites? (19 branches nationwide)

At all traffic light settings we will:

-          Strictly follow government guidelines

-          Display the NZ COVID tracer app QR code and keep accurate records of people visiting our sites

-          Keep your information safe and private

-          Maintain 1m physical distancing

-          Wear masks when dealing with customers and suppliers

-          Follow all recommended hygiene protocols, with hand sanitiser at entry / exit points.

CLICK & COLLECT. Wherever possible, we will offer a click and collect service to support our customers, in addition to maintaining a safe retail or customer-facing environment.

 

Site closure

If we are directed to close a site for deep cleaning, we will do our best to be back up and running again within 24 hours.  Where this is not possible, we will work hard to keep customers and suppliers informed.  Our focus will be on working to minimise any service disruption or inconvenience to you and your business.

 My Post 84

Please don’t take offence if we ask you to:

-          Wear masks when dealing with our staff

-          Stay home if you feel unwell or have received notification that you are a close, unvaccinated secondary, or casual plus contact

 

Visiting your sites

When visiting your sites our staff will fully comply with your rules.

As a business we have strongly encouraged our people to get fully vaccinated. Our staff will be happy to show proof of vaccination status if required. Please let us know if your business needs mandated proof of vaccination to access your sites.

 

Let’s work together to protect ourselves & New Zealand businesses.

Questions and Answers for Customers

Q. How are you responding to Coronavirus?

A. Employees and customers are advised to follow all health advice from authorities, this includes managing hygiene and may include self-isolation and restricting contact with other people as advised. For more information on COVID-19, please visit https://covid19.govt.nz/

 

Q. What is the impact on our operations, are we open as normal?

A. Our core priority is to ensure the safety of our team, customers and communities. We are currently operating as detailed above, while we continue to implement the necessary precautionary measures.

 

Q. Are we taking extra precautions around hygiene and cleanliness?

A. Every precaution is being taken to protect our people and business partners while maintaining our high standards of customer service. We have increased our cleaning and sanitation regimes across all work locations. All staff in Auckland who can work remotely will be doing so. We ask you to communicate by phone, email or website enquiry form to support social distancing.

 

Q. What will the impact be on equipment, parts and services?

A. We are very aware that our valued customers are looking to stay informed and engaged on any changes in supply for the products and services we provide. So far, we are not aware of any significant impact on availability or significant disruption to our supply chain. We will continue to monitor the situation, which is fluid, and will update you if changes occur. If necessary, we will prioritise customers who supply essential services to the community, e.g. hospitals and power.

 

Q. I have an order for parts or equipment with you, what will be the impact?

A. At present, there are no major impacts to current orders. We are closely monitoring the situation and your sales or service representative will advise you if anything changes.

 

Q. Will our Field Service coverage be maintained?

A. Our Field Service teams are available as detailed above.

 

Q. Do I have to come into a branch and do my transactions face-to-face?

A. We have a range of online enquiry forms and telephone-based options. This is the strongly recommended method of communication:

 

   Use our tollfree numbers to make phone enquiries:

   TWL  -  0508 677 704

   Transpecs  -  0800 875 669

   Hyster NZ  -  0800 497 837

   Palfinger NZ  -  0800 725 346

   Engineering & Plant Services  -  0800 367 872

 

   or, contact us on our normal landlines (see webpage ‘contact us’ sections).

 

   Use our websites enquiry forms to send electronic enquiries:

   TWL  -  https://twlnz.co.nz/contact-us/enquiry

   Transpecs  -  https://www.transpecs.co.nz/contact-us/enquiry-form/

   Hyster NZ  -  https://www.hyster.co.nz/contact-us/

   Palfinger NZ  -   https://palfinger.co.nz/contact-us/enquiry-form

   Engineering & Plant Services  -  https://www.eaps.co.nz/contact-us/enquiry-form/

 

   To Contact our Accounts Payable & Receivables Teams

   This email address is being protected from spambots. You need JavaScript enabled to view it. 

   This email address is being protected from spambots. You need JavaScript enabled to view it.

 

We remain open for business and we encourage our customers to access our services by phone, email or web enquiry form where possible.